Accounts and Access FAQ¶

Only users with active ALCF accounts can sign in to the MyALCF user portal. If you have an active account, verify that you are using the correct ALCF username. Note that the username is case-sensitive. If you forgot your username, contact [email protected]. For passcode token issues, please review the troubleshooting information on this page: Passcode Tokens.

If your account is inactive, please submit a reactivation request here: https://my.alcf.anl.gov/accounts/#/accountReactivate.

If you never had an ALCF account, please apply for one here: https://my.alcf.anl.gov/accounts/#/accountRequest. Note that all ALCF accounts must be associated with a project with an active allocation.

How do I request a new project/allocation?¶

Please see Allocations on ALCF Systems

Who do I contact if my Discretionary Project Allocation expires or if I need to request additional hours?¶

To renew or request an extension or request additional hours for your existing compute allocations, please fill out the Allocation Request Form.

For storage-allocation renewals/extensions/quota increases, email [email protected] with answers to the following: - What have you accomplished with your original allocation? - Please include a brief description of any publications or major presentations that were (or will be) generated in full or in part because of this allocation. - What will you do with the extra time? - How much additional storage (in TB) do you need? - When should the allocation end?

How do I join a project?¶

To join a project, please go to [https://my.alcf.anl.gov/](https://my.alcf.anl.gov/), and login. Then search and scroll down to the project you want to join and click on the project name. At the bottom of the section, click on the "Request Membership" button. This sends a reques to the project PI and proxies. Once ALCF Support receives approval from the PI/proxy, we will provide you with access to the necessary resources.

How do I request a reservation?¶

Reservation requests must include information detailed here: Machine Reservations: We will contact you after your request is reviewed by our scheduling committee and once a decision is made.

How do I apply for a new account?¶

Note: All ALCF accounts must be associated with an allocated project. Submit an ALCF account requet by filling out this form: https://my.alcf.anl.gov/accounts/#/accountRequest

What do I do when my ALCF account expires?¶

Please submit an account reactivation request if your account has expired : https://my.alcf.anl.gov/accounts/#/accountReactivate

What do I do when I receive a warning that my 593 is about to expire?¶

If you need to extend your access, follow the instructions in the email to update your USCIS information. After updating your information, forward the email to the PI/proxy listed in the email so they can send their approval to the ALCF Support team. Once we receive the approval, we will process the 593 (Foreign Visit & Assignment Request form) request. In order to allow sufficient time for processing, it is recommended that your response be submitted as soon as possible. Processing time can range from a few days to a few weeks or months.

If you are not planning to extend your account, respond to the email letting us know so that we may close out your records.